Shipping & Returns
- Price - £3.99
- Delivery takes 3 - 5 business days
- Price - £6.99
- Orders placed before 2pm Monday - Friday will be delivered the next business day. Saturday delivery is not currently available.
- Orders placed on Friday after 2pm will be delivered the following Monday (except for bank holidays).
- Price - £9.99
- Delivery takes 5 - 8 business days
- Price - £15.99
- Delivery takes 3-5 business days
We are not responsible for lost, held, stolen or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 -7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 7 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Kemp House, 152-160 City Road, London, EC1V 2NX, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Kemp House, 152-160 City Road, London, EC1V 2NX, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.